Knowledge Management Software Market (2025 - 2033) Size, Share & Trends Analysis Report By Component (Software, Services), By Deployment Mode (On-Premise, Cloud-Based), By Function, By Organization Size, By End-use, By Region, And Segment Forecasts

Knowledge Management Software Market Summary

The global knowledge management software market size was estimated at USD 20.15 billion in 2024 and is projected to reach USD 62.15 billion by 2033, growing at a CAGR of 13.6% from 2025 to 2033. The market growth is driven by the growing need for agile, cloud-native platforms that enable dynamic information discovery, seamless collaboration, and intelligent decision-making across complex enterprise ecosystems.

Organizations across sectors such as IT, telecom, BFSI, healthcare, and manufacturing are transitioning from fragmented document repositories and static knowledge silos to unified, AI-enhanced knowledge systems. This shift is driven by the adoption of cloud-based KM platforms that support real-time knowledge retrieval, contextual search, and scalable content orchestration. In addition, enterprises are leveraging semantic search, NLP-based knowledge graphs, and generative AI assistants to improve knowledge accessibility, reduce information latency, and enable smarter enterprise workflows. For instance, in the BFSI sector, institutions are deploying KM software to streamline regulatory compliance processes, automate customer support knowledge bases, and retain institutional expertise amid workforce transitions.

Moreover, the KM software industry is converging with advances in AI, machine reasoning, and low-code integration frameworks, allowing organizations to embed knowledge workflows directly into their CRM, ERP, and collaboration tools. Enterprises are also focusing on knowledge democratization by deploying platform-agnostic solutions that integrate across hybrid and multi-cloud environments. For instance, in April 2023, ServiceNow enhanced its knowledge management capabilities by integrating conversational AI into its Now Platform, enabling employees to extract policy insights, HR documentation, and technical solutions via intelligent agents embedded in Microsoft Teams and Slack. In addition, enterprises are embedding zero-trust access controls, content provenance verification, and governance automation into KM platforms to meet increasing security, compliance, and ESG mandates.

Consequently, the knowledge management software landscape is transitioning from traditional knowledge repositories to advanced, AI-driven platforms that function as the central intelligence layer within enterprise systems. These platforms are increasingly viewed as critical enablers of organizational agility, fostering innovation, operational resilience, and continuous learning across globally distributed teams. As enterprises accelerate their adoption of AI and prioritize knowledge-centric strategies, knowledge management solutions are evolving into core infrastructure that supports decision intelligence, institutional knowledge retention, and long-term competitive differentiation.

Component Insights

The software segment accounted for the largest revenue share of 75.76% in 2024, driven by growing enterprise demand for intelligent platforms that enable scalable knowledge discovery, contextual search, and integrated content management. As organizations increasingly operate across hybrid environments with rising volumes of unstructured data, they are prioritizing software solutions that combine semantic intelligence, user-centric interfaces, and AI-powered automation to surface actionable knowledge across departments and systems. These platforms facilitate knowledge curation, ensure compliance, and enhance productivity by breaking down data silos and delivering insights at the point of need. For instance, in July 2025, Thomson Reuters launched CoCounsel Knowledge Search, an AI-powered enterprise platform that allows legal professionals to manage, access, and contextualize institutional knowledge across vast content repositories using natural language queries. This launch highlights the market shift toward unified, AI-native knowledge software that supports rapid search, knowledge retention, and secure access in highly regulated environments, further reinforcing the software segment’s dominance in the knowledge management space.

The services segment is expected to register the fastest CAGR of 15.1% during the forecast period, due to the growing complexity of deploying, customizing, and maintaining advanced knowledge management systems across diverse enterprise environments. As organizations increasingly adopt AI-enabled platforms, cloud-native architectures, and cross-functional knowledge frameworks, they require professional services for system integration, user training, change management, and workflow optimization. Moreover, demand for managed services is rising as enterprises look to outsource the ongoing administration, scalability, and performance tuning of KM platforms to ensure consistent knowledge delivery and minimal downtime. In addition, the accelerated shift toward remote and hybrid work models has further intensified the need for continuous support and real-time system adaptation. Also, service providers are offering industry-specific consulting and configuration services to help clients meet regulatory, compliance, and localization requirements, especially in sectors such as BFSI, healthcare, and government. Consequently, as enterprises prioritize fast deployment, cost optimization, and sustainable user adoption, service offerings are becoming critical to driving value realization from KM investments, thereby contributing to the segment’s robust growth trajectory.

Deployment Mode Insights

The cloud-based deployment segment accounted for the largest market share of 65.50% in 2024, driven by the growing enterprise need for scalable, secure, and cost-efficient solutions that support hybrid work, centralized governance, and AI-enabled content discovery. Cloud-native platforms offer superior agility through rapid provisioning, elastic infrastructure, and integrated analytics, enabling organizations to manage large volumes of unstructured content while maintaining compliance and operational efficiency. In addition, this shift is further accelerated by the emergence of AI-powered tools that enhance information access and decision-making. For instance, in July 2025, OpenText launched Cloud Editions 25.3, introducing innovations such as MyAviator, an AI assistant for intelligent content discovery and synthesis, and OpenText Core Content and Core Communications for secure, multi-tenant SaaS-based content and customer interaction management. Subsequently, these advancements reflect an increasing market preference for intelligent, cloud-first knowledge management systems that combine real-time access, scalability, and enterprise-grade security.

The on-premise segment is expected to grow at a CAGR of 12.6% over the forecast period, primarily due to persistent demand from highly regulated industries such as government, healthcare, and financial services that prioritize data sovereignty, strict compliance, and localized control. Many organizations in these sectors continue to rely on on-premise solutions to ensure data confidentiality, meet stringent industry regulations, and maintain uninterrupted access to mission-critical information in environments with limited internet connectivity or heightened cybersecurity risks. Furthermore, enterprises with legacy IT infrastructure and significant customization requirements often prefer on-premise deployments to retain full administrative control and to integrate knowledge platforms more deeply into internal systems and workflows. This trend is especially notable in regions or institutions with concerns over cloud adoption due to geopolitical sensitivities, internal policy constraints, or digital sovereignty laws. Consequently, this sustained demand highlights the enduring relevance of on-premise deployment in environments where control, compliance, and customization remain paramount.

Function Insights

The document management segment accounted for the largest share of 38.29% in 2024, driven by enterprise demand for advanced tools that streamline the lifecycle of documents from creation through revision and compliance. Organizations managing extensive technical documentation, regulatory records, or engineering content increasingly favor robust document management systems that support version control, metadata tagging, structured review workflows, and multi-format publishing. For instance, in July 2023, gds GmbH released version XR Livorno 2.4.4, a major update to its XML-based XR/engineering content management system, introducing enhanced features such as a multi-level Callout Editor and automatic diff-based revision tracking to improve editorial efficiency, precision, and collaboration in high-stakes documentation environments. In conclusion, these enhancements illustrate the strategic significance of document management platforms in enabling operational accuracy and regulatory compliance across industries, reinforcing their leading position among functional segments in the knowledge management software industry.

The knowledge discovery segment is expected to grow at the fastest CAGR of 14.5% during the forecast period, driven by rising enterprise demand for AI-powered search, semantic data processing, and real-time analytics that enable actionable insights from unstructured content. Organizations across pharmaceuticals, life sciences, financial services, and R&D-intensive industries are increasingly deploying discovery-oriented platforms to accelerate innovation, reduce research cycle times, and enhance data-driven decision-making. These solutions are becoming critical for transforming dispersed organizational knowledge into intelligent, context-rich insights that support complex problem-solving and predictive analysis. For instance, in February 2024, ACD/Labs launched Spectrus Manager JS, a vendor-agnostic, browser-accessible analytical knowledge management platform that enables users to view, reprocess, and interpret scientific data across NMR, LC/MS, and optical spectroscopy workflows.Therefore, such innovations highlight that knowledge discovery solutions are becoming foundational to enterprise-wide digital transformation strategies, enabling organizations to unlock, contextualize, and operationalize institutional knowledge on a scale.

Organization Size Insights

The large enterprise segment accounted for the largest market share of 66.61% in 2024, driven by their growing need to govern knowledge estates across multiple business units, geographies, and regulatory domains. These organizations consistently push the boundaries of digital transformation and have both the budget and complexity to justify investments in enterprise-grade KM systems featuring advanced AI-driven search, workflow automation, and secure content governance. In addition, many large firms integrate these platforms directly into core systems such as ERP, CRM, and HRM to streamline institutional knowledge retention and facilitate informed decision-making at scale. For instance, in June 2025, Progress released Semaphore 5.10, a semantic AI platform tailored for large enterprises that introduces expanded AI Model Builder connectors, visual constraint definition tools that eliminate coding, support for SKOS mapping, and concept reuse features to significantly enhance semantic metadata generation and compliance automation. This release highlights that enterprise-level KM demands are influencing product innovation and solidifying the dominance of large organizations within the knowledge management software industry.

The small and medium-sized enterprise (SMEs) segment is projected to register the fastest CAGR of 14.3% over the forecast period, driven by the increasing need for cost-effective solutions that enhance knowledge accessibility, collaboration, and decision-making across lean organizational structures. As SMEs seek to professionalize internal knowledge workflows without incurring the high overhead associated with enterprise-grade platforms, there is growing demand for lightweight, secure, and AI-enabled solutions that deliver enterprise-level functionality. This trend is prominent in professional services sectors like law, where smaller firms face rising competitive pressure and must maximize internal expertise and document accessibility with limited resources. For instance, in June 2024, Lexsoft Systems introduced T3 GenAI, a generative AI-based SaaS solution specifically designed to enable small and medium-sized law firms to efficiently classify, index, and manage their institutional knowledge within the iManage Work and Insight+ systems. The platform operates in a secure Microsoft Azure environment and is tailored for firms with up to 100 users, significantly lowering the barrier to entry for sophisticated KM practices. As a result, such innovations are accelerating the adoption of intelligent knowledge management tools among SMEs, enabling them to compete more effectively, scale knowledge-driven processes, and foster long-term operational resilience.

End Use Insights

The IT and telecom segment accounted for the largest market share of 24.24% in 2024, driven by the sector’s data-intensive operations, rapid technology adoption, and critical need for streamlined access to structured and unstructured knowledge. In addition, these organizations rely heavily on real-time collaboration, intelligent search, and automated content delivery to support technical troubleshooting, customer service, network operations, and regulatory compliance. Moreover, with a strong focus on AI and automation, the industry continues to integrate knowledge systems with other enterprise tools such as CRM, ERP, and service management platforms to enhance operational efficiency. For instance, in May 2024, Xiao-I Corporation signed a contract with a major telecom company to deploy its Intelligent Knowledge Management System, reinforcing how digital-native sectors like telecom are leveraging AI-powered platforms to elevate knowledge accessibility, boost service quality, and maintain competitiveness in increasingly complex environments.Consequently, this strong adoption trajectory highlights the pivotal role of knowledge management software in enabling IT and telecom firms to navigate complexity, drive innovation, and sustain operational excellence at scale.

The healthcare segment is expected to register the fastest growth of 14.3% during the forecast period, driven by the sector’s increasing reliance on digital systems for clinical decision support, patient data management, regulatory compliance, and research collaboration. With the growing volume of medical data and the urgent need for real-time knowledge accessibility, healthcare providers are adopting AI-enabled KM platforms to improve care delivery, reduce administrative burdens, and ensure adherence to evolving health regulations such as HIPAA and HL7 standards. These tools also support interdisciplinary knowledge sharing, telehealth workflows, and evidence-based practices across complex healthcare ecosystems. For instance, in January 2025, HealthStream launched a new AI-powered knowledge management module within its Learning Center platform, designed to centralize clinical guidelines, protocols, and compliance resources for hospital staff, thereby enhancing knowledge delivery and ensuring consistent patient outcomes. Consequently, such momentum reflects the sector’s strategic shift toward intelligent KM solutions as a core enabler of digital healthcare transformation.

Regional Insights

North America knowledge management software industry accounted for the largest regional market share of 37.3% in 2024, driven by the region’s strong digital infrastructure, high adoption of AI and cloud technologies, and the presence of major industry players such as Microsoft, Oracle, and IBM. Enterprises across sectors such as BFSI, IT & telecom, and healthcare are integrating KM solutions with core platforms like CRM, ERP, and HRM to streamline knowledge workflows and enhance real-time decision-making. Moreover, the growing trend toward semantic AI and natural language processing in KM tools, enabling more accurate content tagging, contextual search, and personalized information delivery, is also bolstering the market share. Furthermore, the growing focus on data privacy and compliance with regulations such as HIPAA, SOX, and CCPA is driving demand for secure and auditable knowledge systems. Public sector digitalization, especially in the U.S. and Canada, is also contributing to market growth through initiatives to modernize government knowledge portals and citizen-facing services. Subsequently, the aforementioned factors including advanced enterprise needs, regulatory pressures, and innovation leadership, are contributing substantially to spurring North America’s dominance in the knowledge management software industry.

U.S. Knowledge Management Software Market Trends

The U.S. knowledge management software industry accounted for the largest share within the North America region in 2024, driven by accelerated enterprise digitalization, high adoption of AI-enabled solutions, and strict regulatory compliance demands across industries. U.S.-based organizations are increasingly deploying advanced KM platforms integrated with CRM, ERP, and HR systems to enhance real-time collaboration, streamline knowledge workflows, and support decision-making across distributed teams. The market is also witnessing a strong shift toward cloud-native and semantic AI solutions that enable contextual search, personalized content delivery, and multilingual capabilities to support a diverse and hybrid workforce. Moreover, heightened focus on regulatory frameworks such as HIPAA, SOX, and CCPA is prompting enterprises to invest in secure, auditable KM tools with robust data governance features. For instance, U.S.-based Bloomfire launched new generative AI features within its knowledge engagement platform, including auto-summarization, intelligent content recommendations, and AI-powered search enhancements aimed at improving knowledge discoverability and employee productivity. In conclusion, such trends highlight the U.S. market’s leadership in driving innovation and adoption in the global knowledge management software industry.

Europe Knowledge Management Software Market Trends

The knowledge management software industry in Europe is anticipated to register significant growth from 2025 to 2033, shaped by trends centered around regulatory compliance, data sovereignty, and multilingual capabilities tailored for diverse and cross-border operations. Organizations across the region are prioritizing GDPR-aligned KM systems with advanced access controls, auditability, and localization features to meet strict data governance standards. In addition, there is a growing emphasis on multilingual content management and AI-driven contextual search to support distributed and linguistically varied workforces. Enterprises are also focusing on sector-specific customization, especially in regulated industries like finance, healthcare, and manufacturing, to align knowledge management systems with operational and compliance needs. Hybrid and private cloud deployments remain preferred in data-sensitive environments, while open-source and Europe-based platforms are gaining traction as companies aim to reduce dependency on non-EU tech providers. In addition, the integration of KM tools with business intelligence, analytics, and automation workflows is enhancing the relevance, discoverability, and utilization of institutional knowledge across European organizations.

The UK knowledge management software industry is being shaped by trends that reflect its digital maturity and regulatory environment. Organizations are increasingly adopting semantic AI, NLP, and automated tagging capabilities to enable precise search and contextual content delivery across geographically dispersed teams. In addition, data sovereignty requirements and GDPR compliance drive demand for secure, auditable KM platforms with encryption, granular permissions, and traceable metadata lineage. Moreover, sector-specific customization, particularly in regulated industries such as finance, healthcare, and legal, is becoming more common as businesses seek integrations with CRM, ERP, and collaboration tools. Furthermore, cloud-native and hybrid deployment models remain popular, though on‑premise or private cloud solutions hold appeal for organizations prioritizing data control. Native UK or European-based platforms, including emerging vendors offering open innovation and localized support, are gaining traction as companies aim to reduce reliance on non‑EU providers.

The knowledge management software industry in Germany is characterized by a strong emphasis on data privacy, regulatory compliance, and digital sovereignty. Enterprises across sectors such as manufacturing, finance, and healthcare are increasingly adopting knowledge management platforms that align with stringent GDPR requirements and national data protection frameworks. In addition, there is a growing inclination toward Europe-based and open-source solutions, reflecting the country’s strategic push to reduce dependency on foreign cloud providers and enhance control over sensitive enterprise data. German organizations also favor hybrid and private cloud deployments, particularly among firms operating in highly regulated industries where data localization and security are paramount. In addition, the integration of semantic AI and natural language processing capabilities into knowledge systems is gaining momentum, enabling more accurate multilingual content management and contextual information retrieval. The market is further shaped by the demand for sector-specific customization, with knowledge platforms being tightly integrated into ERP, CRM, and compliance systems to support operational efficiency, risk management, and institutional knowledge retention.

Asia Pacific Knowledge Management Software Market Trends

Asia Pacific knowledge management software industry is expected to register the fastest CAGR of 14.4% from 2025 to 2033, driven by region-specific trends such as rapid digital transformation initiatives across China, India, Japan, South Korea, and Southeast Asia, where governments are sponsoring smart city, industrial IoT, and AI upskilling programs that propel KM adoption.In addition, mobile-first operations and increasing internet penetration are accelerating the deployment of cloud-native and SaaS-based knowledge platforms optimized for distributed and hybrid teams.Moreover, there is a growing focus on embedding AI and machine learning within KM tools, enabling automated content categorization, contextual search, personalized knowledge delivery, and analytics-driven insights tailored to local language and cultural needs.

The knowledge management software industry in Japan is poised for robust growth from 2025 to 2033, defined by a distinct convergence of demographic, technological, and regulatory trends unique to the region. Enterprises across sectors such as manufacturing, healthcare, and finance are adopting semantic AI and automation-enhanced KM tools to support efficient knowledge sharing in the face of an aging workforce and shrinking labor pool. Moreover, the aging demographic is prompting a strategic focus on generational knowledge retention, compelling organizations to deploy KM platforms that capture institutional expertise before workforce turnover. Furthermore,Japan’s robust digital infrastructure and government-driven push for automation and digital transformation are facilitating a gradual transition toward cloud- and hybrid-based deployments, though legacy integration complexity and stringent data protection regulations remain influential in deployment decisions.

China’s knowledge management software industry is being shaped by several region‑specific trends. A core driver is government‑led digital transformation under strategies like “Made in China 2025” and Internet Plus, fueling the adoption of cloud‑based, AI‑driven KM platforms across industries from manufacturing to healthcare. Enterprises, particularly state‑owned and large corporations, are deploying domestically hosted systems compliant with local data regulations such as the Personal Information Protection Law, with over 70% of deployments built on China‑compatible frameworks. Moreover, there is a strong emphasis on integrating AI and big data capabilities into KM systems to enable automated knowledge discovery, personalized content delivery, predictive analytics, and improved decision‑making processes.

India’s knowledge management software industry is characterized by rapid digital transformation, strong AI integration, and evolving regulatory dynamics unique to the region. Enterprises across sectors such as banking, healthcare, and technology are deploying AI‑enabled KM platforms to automate content tagging, contextual search, and personalized recommendations, aligning with broader national initiatives like IndiaAI and Digital India. Also, the rise of remote and hybrid operations is driving cloud‑native adoption, particularly among mid‑sized and digital-focused firms, though large organizations often opt for hybrid or partially on‑premise deployments to ensure data governance and latency control. Moreover, banks and financial institutions are increasing their IT spending on secure knowledge systems in response to heightened RBI scrutiny and digital fraud resilience mandates. The diversity of Indian languages and multilingual workforce is also propelling demand for KM platforms with native support for localization and cross‑lingual search capabilities.

Key Knowledge Management Software Company Insights

Key players operating in the knowledge management software industry are Atlassian Corporation Plc, Bitrix, Inc., Bloomfire, Inc., Document360 (Kovai.co), eXo Platform SAS, and others. Companies are focusing on various strategic initiatives, including new product development, partnerships & collaborations, and agreements to gain a competitive advantage over their rivals. The following are some instances of such initiatives.

• In July 2025, M‑Files and Microsoft announced a strategic partnership enabling deep native integration within Microsoft 365 via SharePoint Embedded. This allows M‑Files content curated by AI to fully leverage Microsoft 365 Copilot and co‑authoring functionality, delivering a unified document lifecycle and AI-enhanced productivity capabilities.

• In June 2025, Document360 introduced the Eddy AI writing agent, enabling article generation using prompts, videos, and transcripts with customizable style guides for consistent tone and SEO. It also enhances content reuse visibility in the editor, adds the ability for Eddy AI to search within PDF attachments, expands localization support for UI elements, and provides new API capabilities for managing article workflow status, improving the efficiency and quality of knowledge management.

• In April 2025, Notion launched Notion Mail, an AI-powered email client integrated with Gmail and Notion AI, assisting users in drafting replies, managing schedules, and searching across messages, expanding its ecosystem into communication workflows.

• In February 2025, Document360 enhances the knowledge management system by upgrading the Advanced WYSIWYG editor with AI-driven content generation, templates, and a streamlined Quick Insert menu for faster article creation. It introduces the ability to download API specification files directly from the knowledge base site and portal, simplifying API documentation management.

Knowledge Management Software Market Report Scope

Global Knowledge Management Software Market Report Segmentation

This report forecasts revenue growth at global, regional, and country levels and provides an analysis of the latest industry trends in each of the sub-segments from 2021 to 2033. For this study, Grand View Research has segmented the global knowledge management software market report based on component, deployment mode, function, organization size, end-use, and region:

• Component Outlook (Revenue, USD Billion, 2021 - 2033)

  • Software

  • Services

    • Professional Services

    • Managed Services

• Deployment Mode Outlook (Revenue, USD Billion, 2021 - 2033)

  • On-Premise

  • Cloud-Based

• Function Outlook (Revenue, USD Billion, 2021 - 2033)

  • Content Management

  • Document Management

  • Knowledge Discovery

  • Collaboration

  • Decision Support

  • Knowledge Sharing and Transfer

• Organization Size Outlook (Revenue, USD Billion, 2021 - 2033)

  • Large Enterprises

  • Small and Medium Enterprises (SMEs)

• End-use Outlook (Revenue, USD Billion, 2021 - 2033)

  • IT and Telecom

  • BFSI

  • Healthcare

  • Retail and Consumer Goods

  • Manufacturing

  • Education

  • Government and Public Sector

  • Others

• Regional Outlook (Revenue, USD Billion, 2021 - 2033)

  • North America

    • U.S.

    • Canada

    • Mexico

  • Europe

    • UK

    • Germany

    • France

  • Asia Pacific

    • China

    • India

    • Japan

    • South Korea

    • Australia

  • Latin America

    • Brazil

  • Middle East & Africa

    • UAE

    • Saudi Arabia

    • South Africa